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Choosing the Right Order Management System for Omni-Channel Retail

This paper is written for retailers that recognize the benefits of selling via multiple channels and the need for an order management system (OMS), but need help identifying the right solution. We present challenges retailers face when going omni-channel—such as providing exceptional service, integrating legacy technology and capitalizing on revenue opportunities—and provide advice on how to choose an OMS, highlighting functionality and key value props unique to Deck Commerce.

Questions Answered:

  • What challenges am I likely to face as I expand into additional retail channels?
  • What should I look for in an OMS solution to help me address those challenges?
  • Are enterprise OMS solutions the only option or are there cloud-based solutions I should consider?