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Countering the Amazon Effect: How to Win at Omni-Channel Customer Service

Customer service expectations are increasing along with the number of channels through which customers can buy products - but how do you deliver on both? This white paper will explore the Amazon effect, introduce the customer service challenges retailers encounter as they attempt to expand their channels, and explain how an order management system (OMS) can help.

Questions Answered:

  • I've nailed customer service in my store/on my website. How do I maintain that service level cross-channel?
  • How do I enable my customer service reps to see orders across every channel?
  • How do I provide customer service reps with a centralized view of inventory?